Frequently Asked Questions

Byna is Lebanon's first AI-powered construction and home improvement marketplace. Founded by two young Lebanese engineers, it connects buyers with local suppliers of building materials, electrical supplies, lighting, sanitary ware, paints, tools, and home comfort products. With 4000+ products and Lebanon's first AI shopping assistant, Byna makes finding and buying construction materials simple.

Byna offers over 4000 products across six main categories: electrical supplies (wiring, panels, switches), lighting (indoor, outdoor, LED fixtures), sanitary ware (toilets, sinks, faucets), paints and finishes, tools and equipment, and home comfort products (HVAC, water heaters). All products are sourced from real Lebanese suppliers with professional photography and detailed specifications.

Byna delivers across Lebanon. Same-day delivery is available in Beirut. Next-day delivery covers Mount Lebanon, Jounieh, Byblos, Tripoli, Saida, Zahle, and surrounding areas. Delivery fees vary by location and order size.

Byna accepts cash on delivery and card payments. All transactions are secure. Prices are displayed in USD with the LBP equivalent shown at checkout based on the current market rate.

The Byna mobile app launches on September 1, 2026. Join the waitlist on our homepage to get notified before launch day, plus early access to special offers.

Initially, Byna will be available as a mobile app for iOS and Android. A web version is planned for after the initial launch. Sign up for updates to be notified when it becomes available.

Yes, at absolutely no cost! If you have construction-related products, you can become a Byna partner. We handle everything — photography, listings, inventory management, and sales. You don't pay a single penny. Visit our For Suppliers page or contact us at info@bynaleb.com.

Contractors can apply for a professional account to access wholesale pricing, priority support, and dedicated account management. Select 'Contractor' when signing up for the waitlist, or contact us directly.

Byna has a straightforward return and exchange policy. If you receive a damaged product, contact our support team within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

You can reach Byna support via WhatsApp at +961 71 780 619, email at info@bynaleb.com, or through the in-app chat. Support is available in Arabic and English, and our AI assistant is available 24/7 to help you find what you need.

At launch, Byna focuses on product delivery. However, we are building a network of trusted installation professionals and plan to offer this as an add-on service in the future.

Yes. Byna works directly with suppliers to offer competitive pricing. You can compare prices across multiple suppliers for the same product category, ensuring you get the best value.