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Legal

Privacy Policy

Last updated: August 15, 2026

1. Introduction

Byna ("we", "us", or "our") operates the Byna mobile application and website (bynaleb.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Byna, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Profile Information: Your role (homeowner, contractor, professional, supplier), company name if applicable, and preferences.
  • Delivery Information: Delivery addresses within Lebanon.
  • Payment Information: Payment method preferences. We do not store full credit card numbers.
  • Communications: Messages you send us via WhatsApp, email, or in-app chat.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers.
  • Usage Data: Pages viewed, products browsed, search queries, time spent on the app.
  • Location Data: With your permission, approximate location for delivery estimation.

3. How We Use Your Information

We use the information we collect to:

  • Process orders and facilitate deliveries
  • Communicate with you about orders, products, and services
  • Personalize your experience and show relevant products
  • Improve our services and develop new features
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

  • Suppliers: To fulfill your orders. Suppliers receive only the information necessary to process and deliver your order.
  • Delivery Partners: Name, phone number, and delivery address for order fulfillment.
  • Payment Processors: To process payments securely.
  • Service Providers: Third parties that help us operate our business (analytics, customer support tools).
  • Legal Requirements: When required by Lebanese law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@bynaleb.com.

7. Contact Us

If you have questions about this Privacy Policy, contact us: